Terms and conditions
For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes which are neither predominantly commercial nor entrepreneurial. An entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, is acting in the course of its commercial or independent professional activity.
2. Contracting party, conclusion of contract
The purchase contract is concluded with Aframa Sika.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation e-mail.
3. Contract language, contract text storage
The language available for the contract is English.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.
4. Terms of delivery
In addition to the stated product prices, shipping costs may still apply. You will find more detailed information on possible shipping costs with the offers.
We only deliver through transport. Unfortunately, a collection of the product is not possible.
We do not deliver to packing stations.
In our shop you can always use the following payment methods:
By submitting the order, you also transmit your credit card data to us at the same time.
After verifying you as a legitimate cardholder, we request your credit card company to immediately initiate the payment transaction after the shipment of goods. The payment transaction is automatically performed by the credit card company and charged to your card.
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, verify your log-in details and confirm the payment order with us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.
6. Retention of title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
The statutory warranty right applies. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents
- In case of injury to life, body or health,
- in case of intentional or grossly negligent breach of duty,
- in case guarantee promises, as far as agreed, or
- as far as the scope of the Product Liability Act is opened.
In case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, which typically has to be expected. Incidentally, claims for damages are excluded.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found here http://ec.europa.eu/consumers/odr/.
We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board.